Laying Ground for Digital Services: Case Studies from Africa
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The e-Governance Conference, considered the biggest e-governance event in the international arena, brings together strategists, decision-makers, policy implementers and donors to chart the future course of governance.
This year, the AU-EU D4D Hub facilitated a panel discussion under the theme "Laying Ground for Digital Services: Case Studies from Africa", which took place on 10 May 2022. The session focused on the pre-conditions, needs and challenges in developing human-centric and effective digital public services in Africa, and shared practical experiences, good practices and lessons learnt based on real-life examples of developing digital services in different African countries.
- Khaled El-Attar, Vice Minister on Digital Transformation, Automation & Administrative Development, Egypt
- Afiss Bileoma, Director of Dematerialization, Information Services and Systems Agency, Benin
- Njalakangwa Phumaphi, E-Services Deputy Manager, Government Online, Botswana
- Helena Lepp, digitalisation expert, AU-EU D4D Hub
Most African countries have started digitalising their public services in an effort to bring the government closer to the people and to increase efficiency in public administration. Although there are important differences in the level of development of online services across the continent, there are many valuable experiences and lessons learned that can shed light on how to best serve citizens in different contexts.
Discover our three main takeaways on the experiences of Egypt, Benin, and Botswana.
Learning from each other's experiences
The e-Governance Conference also served as an opportunity for the AU-EU D4D Hub to exchange with government representatives from Benin, Botswana, Egypt, Guinea, Senegal, Rwanda and Tanzania who were invited to the event to share their own experiences, learn from other African and European countries’ digital transformation journeys, and to discuss potential collaborations.